Reports, Whitepapers & Articles

Pricing policy is reshaping program design. Agentic AI is transforming operations. PBM transparency is raising the bar on proving value. And human connection still drives adherence where technology falls short. Momentum Life Sciences breaks down five insights that capture where patient support is headed — and what it takes to keep up. Read the full recap.

Explore insights and key takeaways from Hub and Specialty Pharmacy East 2026. Inside, we highlight the biggest themes shaping patient and HCP engagement—smarter front-end experience design, measurable outcomes, and the enduring importance of human connection in high-touch moments. Discover why industry leaders are talking about these perspectives and how they apply to real support programs.

Our March Patient Services Report explores a fundamental shift in life sciences: the reallocation of patient services spend toward purpose-built, front-end patient and HCP engagement. As manufacturers face delayed starts and early discontinuation, leading organizations are prioritizing engagement models that address the human and behavioral drivers of access, affordability, and adherence—before patients fall through the cracks. The front-end shift is here.

Nurse-led engagement continues to play an important role in shaping the patient experience, particularly at therapy initiation. Our February Patient Services Report examines how Clinical Nurse Educator engagement strategies correlate with trends in patient opt-in, first-fill, and longer-term persistency. Explore how early, education-based support may influence engagement across the therapy journey.

Behind every prescription is a moment that can determine what happens next. An access denial that nearly halted therapy. A caregiver unsure how to manage a new diagnosis. A patient hesitant to begin treatment without clarity. This report shares real stories of how nurse-led coordination, education, and follow-through helped patients and families move forward with confidence. Across therapeutic areas, these experiences reflect the measurable difference thoughtful, clinically grounded support can make.

Patient expectations are evolving, and engagement models are adapting in response. Our Patient Services Report examines the trends shaping patient engagement today, from hybrid support models and governed AI to the role of behavioral science in patient education. Explore how these shifts are influencing patient experience and adherence across the journey.

Discover the five trends reshaping patient support—where human connection, data intelligence, and AI converge to define the next era of adherence.

At the recent Informa Connect Patient Support Services Congress, Momentum Life Sciences led an industry panel discussion focused on advancing and elevating patient support. This month’s Patient Services Report distills the five key recommendations that pharma manufacturers can leverage to increase meaningful connection that drives adherence.