Reports, Whitepapers & Articles

Nurse-led engagement continues to play an important role in shaping the patient experience, particularly at therapy initiation. Our February Patient Services Report examines how Clinical Nurse Educator engagement strategies correlate with trends in patient opt-in, first-fill, and longer-term persistency. Explore how early, education-based support may influence engagement across the therapy journey.

Behind every prescription is a moment that can determine what happens next. An access denial that nearly halted therapy. A caregiver unsure how to manage a new diagnosis. A patient hesitant to begin treatment without clarity. This report shares real stories of how nurse-led coordination, education, and follow-through helped patients and families move forward with confidence. Across therapeutic areas, these experiences reflect the measurable difference thoughtful, clinically grounded support can make.

Patient expectations are evolving, and engagement models are adapting in response. Our Patient Services Report examines the trends shaping patient engagement today, from hybrid support models and governed AI to the role of behavioral science in patient education. Explore how these shifts are influencing patient experience and adherence across the journey.

Discover the five trends reshaping patient support—where human connection, data intelligence, and AI converge to define the next era of adherence.

At the recent Informa Connect Patient Support Services Congress, Momentum Life Sciences led an industry panel discussion focused on advancing and elevating patient support. This month’s Patient Services Report distills the five key recommendations that pharma manufacturers can leverage to increase meaningful connection that drives adherence.

At the 2025 Patient Support Services Congress in Philadelphia, we examined how to safeguard patient engagement from transactional experiences. The panel shared practical insights on building empathetic, human-centered support models and leveraging technologies like AI to elevate—not diminish—the patient experience.

A combined view of qualitative and quantitative data reveals what patients need, where support falls short, and how care teams can create more connected, effective experiences across the journey. Read our November Patient Services Report to explore how meaningful measurement can reshape patient support.

Pharma's DTC shift offers convenient access to therapies, but access alone isn't enough. Success requires pairing digital efficiency with meaningful human connection to help patients succeed on their treatment journeys. Learn more in our October Patient Services Report.