Patient Adherence Programs Built for Specialty & Rare Disease Therapies

patient adherence

Patient Adherence is a Significant Challenge for the US Healthcare Industry

45% of the American population has one or more chronic conditions that require medication, and starting and staying on these complex therapies isn’t easy.

1

OUT

OF

3

3

OUT

OF

4

69%

patients never start medication prescribed by their doctor

patients become non-adherent to their medications

of medication-related hospital admissions are due to poor adherence

Momentum Proven Ability to Increase Patient Adherence

80%

patient opt-in to program

90%+

patient continuation in program

67%

average improvement in adherence

67%

average reduction in medication abonnement

99

average patient NPS of program

Poor Patient Adherence is Due to Barriers Patients Face

  • Not knowing how to cope with the reality of having a chronic disease
  • Not understanding how to integrate the medication into day-to-day living 
  • Not being confident in staying motivated to take a therapy that isn’t a cure and takes time to show efficacy

  • Not knowing about their disease
  • Not understanding their medication and why they’re taking it
  • Not being confident to manage the therapy inclusive of administration, dosing and side-effects

  • Not knowing what to expect at each stage of the treatment journey
  • Not understanding what resources are available to you
  • Not being confident in how to navigate a fragmented, complex system

  • Not knowing how to pay for the medication
  • Not understanding steps to receive the medication for the first time
  • Not being confident in understanding who to go to with questions and concerns

Momentum Integrated Approach to Medication Adherence

Momentum has a digitally-integrated, human-centered approach to boosting medication adherence

patient adherence old model
medication adherence

Old Model

Human Only

Cannot expand to meet the demand; inefficient, inconsistent and expensive

Momentum patient adherence

Momentum Patient Engagement Model

Combines Human-Centered Design

Building emotional connections with an expert to get to the heart of issues that apps alone cannot

with Digital Health

Enhancing the experience and providing a data-driven feedback loop

patient adherence old model
medication adherence

Ineffective Model

Digital Only

Creates a divide between those who are comfortable and those who are not, and risks widening gaps in health equality and access

Foundational Elements of Momentum Patient Adherence Programs

Momentum approach to medication adherence and patient adherence

Establish trust early on

Provide consistency of support

Build direct relationships with patients

Listen and learn from interventions

Make it convenient

Personalize all aspects

Keep it simple

Go beyond the medicine

Be empathetic

Incorporate a feedback loop to HCPs

Related Resources

  • 2026 June Patient Services Report

    Report

    How Early Patient Journey Challenges Influence Long-Term Adherence

    Long-term adherence challenges often take shape when patients are still trying to understand what comes next, where to turn, and how to move forward. The June 2026 Patient Services Report explores why the earliest stages of the patient journey deserve greater focus, and how more connected patient engagement can help improve continuity across the treatment experience.

  • Meeting Patients Where They Are: Education That Builds Confidence

    Report

    Meeting Patients Where They Are: Education That Builds Confidence

    Our May Patient Services Report explores how trust, clarity, and connection shape sustained patient engagement. Sustained engagement isn't built on one-off interactions. It's built on these three things over time, and they shape whether patients stay engaged throughout their journey. This report examines the strategies pharma can use to better support patients and keep them engaged. Explore what keeps patients engaged throughout their journey.

  • 2026 Asembia Insights and Takeaways

    Report

    2026 Asembia Insights and Takeaways

    Pricing policy is reshaping program design. Agentic AI is transforming operations. PBM transparency is raising the bar on proving value. And human connection still drives adherence where technology falls short. Momentum Life Sciences breaks down five insights that capture where patient support is headed — and what it takes to keep up. Read the full recap.

  • Hub East 2026 - Patient Engagement Insights

    Report

    Hub East 2026 – Patient Engagement Insights

    Explore insights and key takeaways from Hub and Specialty Pharmacy East 2026. Inside, we highlight the biggest themes shaping patient and HCP engagement—smarter front-end experience design, measurable outcomes, and the enduring importance of human connection in high-touch moments. Discover why industry leaders are talking about these perspectives and how they apply to real support programs.